Supply Chain Process Analyst

Supply Chain Banbury Full-time United Kingdom

Job Description

Known in internally as the OITS Expert

The OITS team ensures that all order, delivery and invoice issues are promptly resolved, in order to maintain the highest level of customer service at all times. As well as being responsible for Supply chain audits and compliance of process is followed. This is an autonomous role and would suit an individual who is looking to truly own the role and make it their own. 

Responsibilities / Key activities

  • Ensures all (Customer )Idocs are received, incidents and problem logged, investigated, resolved and re processed in the relevant ERP systems. Goal is to ensure timely delivery and invoicing towards customers.
  • Analyses data to monitor performance and to plan improvements and demand. Reviews period end Perfect Idoc ratio, conducts root cause analysis and report findings, results and improvement strategies.
  • Deploys customer service procedures, policies and standards for the organization and continuously seeks opportunities for improving customer service.
  • Initiate and Lead the implementation of any system upgrade/changes affecting the OTC process in the countries’ existing information systems.
  • Develop  procedures and standards for local external and local service parties.
  • Manage and implement new interfaces /changes.
  • Complete monthly supply chain process audits


  • Knowledge of, or experience in Order to Cash processes;
  • A previous order management job or experience 
  • Excellent ERP skills and experience working with ERP systems;
  • Excellent understanding of EDI systems;
  • Data analysis and reporting skills;
  • Excellent  computer skills, including Excel and other MS office products.

Additional Information

For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it’s amazing what can happen over a cup of coffee or tea. We are fuelled by our purpose of unleashing the possibilities of coffee and tea to create a better future. Today, our coffee & tea portfolio is available in more than 100 developed and emerging markets, through a portfolio of over 50 brands that collectively cover the entire category landscape led by leading household names such as L’OR, Jacobs, Senseo, Tassimo, Douwe Egberts, Old Town, Super, Pickwick and Moccona. 

JDE is part of JDE Peet’s, the world’s largest pure-play coffee and tea company, headquartered in The Netherlands.

What’s it like to work at JDE?

We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious – JDE: A coffee & tea for every cup.

At JDE, we're Made to Stand Out. Every day we are progressive in outlook, ambitious in nature, resourceful in action and decisive in approach, bringing coffee and tea moments to everyone around the world.