Customer Relations Specialist
Job Description
JDE is looking for a fixed term (until end of Nov 2022) Customer Relations Specialist, based in East Tamaki, Auckland, who will be the first point of contact for JDE customers. This person will be responsible for delivering service excellence to all customers and internal staff, including order processing and sales support for our Retail and Professional channels. Are you up for this challenge?
In this role, you will be responsible for:
- Processing customer orders according to targets
- Ensuring the number of end user customers are on target
- Handling calls, emails and other enquiries daily according to the defined target
- Customer relationship building and handling consumer complaints
Qualifications
If you have the courage and confidence to venture into new cultures & territories, and you’re brimming with an entrepreneurial spirit and a drive to succeed, you’ll fit right in at JDE. We roll up our sleeves, pitch in, and get our hands dirty to break new ground. Committed to playing at our best, we think bigger and move faster, always rising to the challenge that matters most and celebrating the wins that count.
For this role as a Customer Services Specialist, we’re looking for someone who has the following skills and experience:
- You will have previous customer services experience (preferably within FMCG or the Food Service Industry)
- You can demonstrate highly developed written and verbal communication skills
- PC literacy (Microsoft Office suite) and experience using SAP preferred
- You will have a positive can-do attitude with a strong focus on the customer and other people, their concerns and requirements and a proactive attitude to assist them.
- High attention to detail
- Ability to multi-task and work in a fast paced environment
- You're available at short notice
Additional Information
What’s in it for you?
- Competitive salary with contributions to your KiwiSaver
- A full-time temporary contract (until end of Nov ‘22)
- An experienced and enthusiastic team
- Free parking at our office
- Potential career development opportunities
If you think you're up for a new challenge just like this, please grab a cuppa, brush up your CV and apply now (it's really easy, we promise). If you have any questions you'd like to ask before applying, feel free to send an e-mail to Nikki Suijkerbuijk (nikki.suijkerbuijk@jdecoffee.com).
JDE is a subsidiary of JDE Peet’s, the world's leading pure-play coffee and tea company, headquartered in the Netherlands. For more than 265 years, JDE has been inspired by the belief that it’s amazing what can happen over a cup of coffee. Today, JDE unleashes the possibilities of coffee and tea in more than 100 countries, through a portfolio of over 50 brands including Moccona, L’OR, Hummingbird, Bell Tea, Jacobs, Jed’s, Pickwick and more.
What’s it like to work at JDE?
We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious – JDE: A coffee & tea for every cup.
At JDE, we're Made to Stand Out. Every day we are progressive in outlook, ambitious in nature, resourceful in action and decisive in approach, bringing coffee and tea moments to everyone around the world. We care about our environment and have a sustainability program in place called Common Grounds focused on Responsible Sourcing, Minimised Footprint and Connected People. We’re striving to use 100% responsibly sourced coffee and green packaging and achieve gender balance in management by 2025 while reducing our emissions.